Frequently Asked Questions

Pools Inc Nova builds new inground gunite, fiberglass and vinyl pools. We are new construction for the most part, although houses with existing pools, we will remove and rebuild your new oasis.

Check back in 2026 for our new service division coming soon

Yes, We are pleased to offer our exclusive Pools Inc Lifetime, Transferable, and Structural Shell & Plumbing Warrantyfor all new pools.  We think it’s the best security offered in our industry.  Simply speaking, we back our work for as long as you own the pool.  It’s also transferable one time to the next homeowner.

San Juan Fiberglass pools we install will hold a 25-year warranty

Vinyl pools will only carry a 2 year structural warranty.  Liners are not warrantied.

Our equipment is warrantied by each manufacturer but Pools Inc will always help clients obtain warranty through our partners when needed.

No, we do not typically offer quotes or estimates over the phone. Every pool is different and every pool is unique. As is your home, lot and families needs and wishes.  All qualified professionals should come see your home prior to providing a final estimate. 

When you call for your initial phone consult, we can offer you a range of pricing based off the general information you have provided.

Toys can often block the water flow and circulation in your pool. This can cause damage to pumps and heaters.

Water level has to be 1/2 up the skimmer mouth (or 1/2 way up through the tile line) for proper skimming action, filtration, and for the heater to properly work. If the water level gets low enough for the pump to draw air, the resulting heat created in this condition can damage the pump and piping.

A few things people can check before calling for service for your heater

1. Is the heater on?
2. Do you have fuel (propane or natural gas)?
3. * Did you recently get a fuel delivery?
4. Where is the water level in relation to the skimmer?
5. Is the skimmer weir (flapper) closed or stuck open?
6. Does the heater show a code?
7. If you have a spa, was the system left in ‘spa mode’?
8. * Failure to properly vent the line after filling will not allow the pool heater to fire.

The salt cell should be cleaned every 2-3 months of usage to ensure there are no contaminants present or calcium build up and phosphate fallout. Even though iron flows through the cell it can build up as well.

Without proper cleaning and maintenance these contaminants build up and inhibit the performance of your swimming pool.

Clogged skimmer baskets block the flow of water, which can burn out the pump motor and prevent the heater from working. Skimmer baskets must be cleaned regularly.

Among the factors you should consider when installing an in-ground pool are interior finishes, tile and coping; filtration systems, heaters, sanitizing equipment, cleaning systems, covers, lighting, automatic controls and landscaping.  Our expert staff of in-ground pool builders will help you build the perfect pool  so you can enjoy all of the elements for your new pool.

Yes, we can excavate and grade the area to install retaining walls that will terrace the slopes in your backyard making a flat level area for the placement of the pool

Gunite is a dry-mix process where water is added at the nozzle that allows for better control during application. Shotcrete is pre-mixed wet concrete. We prefer gunite for its higher compaction, lower rebound waste, and better structural density, critical for long-term durability in Northern Virginia's varying soil conditions.

On average, gunite pool construction can take 8–12 weeks. As it depends on weather, permitting, and complexity. In counties like Loudoun or Fairfax, local inspections and zoning can impact timelines. But you don't have to worry as we manages every phase efficiently.

Yes, gunite pools are better for structural strength, lifespan, and customization. With proper maintenance a well-built, Gunite pool can last easily around decades. Guniute allows for custom shapes depth, and integrated luxury features more easily.

We use high-tensile rebar, strategic expansion joints, 28-day curing, proper drainage, and site-specific engineering based on soil reports, especially in clay-heavy regions like Prince William and Stafford.

No. Our fiberglass shells flex slightly with ground movement, resisting cracks common in concrete pools during winter cycles in areas like Stafford and Fauquier.

Fiberglass pools are engineered with multiple resin layers for durability. They don’t blister, chip, or tear like vinyl, and they resist long-term surface degradation better than plaster.

Yes. The non-porous gelcoat surface resists algae growth, meaning fewer chemicals, less brushing, and less overall maintenance, ideal for busy families.

Absolutely. Many fiberglass models come with built-in features like spas, benches, tanning ledges, and even integrated steps, all available for homes in Manassas and Leesburg.

Although infinity pools are best suited for sloped yards, we can also build structural platforms to simulate elevation for homes on flatter land like in Woodbridge or Manassas.

Catch basins collect overflow water from the vanishing edge, pump it back into the main pool, and must be precisely engineered for flow control and stability.

Absolutely. They are considered a luxury upgrade. Especially in the markets like Ashburn, Leesburg, and Fairfax, it makes homes more competitive.

In open, elevated lots (common in Fauquier or Loudoun), we adjust edge height, return systems, and wind deflectors to avoid overspill and water loss.

Grotto features are both aesthetic and functional, often including hidden benches, waterfall entries, or spa seating with integrated jets.

We shape rock formations and control flow rates to fine-tune the sound of waterfalls, ensuring calming white noise without overwhelming your space.

We use a blend of carved real stone, faux rock composites, and reinforced shotcrete for durability and natural texture.

Depths vary by design; shallow lounging areas can transition into deep ends up to 8–10 feet, depending on usage and safety preferences.

We design patios, pergolas, outdoor kitchens, and custom living spaces in Northern Virginia, built with high-quality materials to ensure durability, comfort, and timeless appeal.

Installation timelines vary by project size, but most outdoor structures in Northern Virginia, are completed within weeks while maintaining quality, safety, and personalized design standards.

Yes, professionally designed outdoor structures significantly increase property value by enhancing curb appeal, functionality, and entertainment options for homeowners in Northern Virginia, while creating lasting lifestyle improvements.

Pools Inc Nova is trusted in Northern Virginia, for delivering custom outdoor living spaces with premium craftsmanship, durable materials, innovative design, and exceptional customer satisfaction every time.

Yes, we specialize in retrofitting spas into existing gunite and vinyl pools, with precise hydraulic integration for seamless performance and design continuity.

We recommend energy-efficient, insulated spa shells with variable-speed pumps and hybrid gas/electric heaters for reliable year-round use in Northern Virginia.

We use advanced hydraulic mapping to reroute returns, suction lines, and dedicated spa jets, ensuring balanced flow and heating across both systems.

Retrofits usually take 1–3 weeks, depending on site access, tile matching, plumbing complexity, and permitting in counties like Fairfax or Loudoun.